Refund & Cancellation Policy
At Securise Solution, customer satisfaction is important to us.
Order Cancellation
Orders may be cancelled before dispatch or installation scheduling by contacting our support team.
Refund Eligibility
Refunds may be issued in the following situations:
- Product unavailable after order confirmation.
- Duplicate payment transactions.
- Incorrect charges due to technical errors.
Non-Refundable Items
The following are generally non-refundable:
- Customized products.
- Installed equipment.
- Services already rendered.
- Inspection or consultation charges.
Refund Processing
Approved refunds will be processed within 7-10 business days through the original payment method.
